Frequently Asked Questions

399 bat FAQ — Answers to All Your Questions

From withdrawals to live casino, cricket betting, customer support and account management — the most frequently asked questions by Bangladeshi players about 399 bat are compiled here. Browse the sections below to find the answer you need.

Withdrawals

How to Withdraw

The minimum withdrawal amount from 399 bat is ৳1,000. Requests below this amount are not processed, so make sure your account has at least this much withdrawable balance. Before withdrawing, also check that the wagering requirements of any active bonus have been met.

Withdrawal requests at 399 bat are usually completed within 30 minutes to 3 hours. The same timeframe applies to all four mobile banking methods: bKash, Nagad, Rocket and Upay. After the request is submitted, the system verifies it automatically and then sends the payment.

Yes, the withdrawal service at 399 bat runs 24 hours a day, 7 days a week. You can submit a withdrawal request at night or on public holidays. Since payments are sent directly through mobile banking, there is no dependency on office hours.

A "Pending" withdrawal means the request is under verification. If more than 3 hours have passed and the money has not arrived, contact 399 bat live chat support. Providing your request number and the mobile number you specified for the transfer will help resolve the issue faster.

399 bat currently supports withdrawals through four mobile financial services: bKash, Nagad, Rocket and Upay. These are the most widely used mobile wallets in Bangladesh, so you can receive money easily from anywhere.
Live Casino

Live Dealer Games

In Baccarat, two hands — Player and Banker — compete to get the closest score to 9. You place a bet on either one, or you can choose Tie. 399 bat's live casino features Baccarat tables from Evolution and Pragmatic Play Live, where real dealers stream live.

Yes. 399 bat's live casino is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone. A stable internet connection is important for a good experience, as live streaming uses more bandwidth.

Each spin in roulette is independent and the outcome is determined entirely by a random number generator or the actual motion of the ball. However, strategy can be applied when choosing bet types — for example, betting on Even/Odd or Red/Black gives a win probability of around 48%, while betting on a single number offers a higher payout but lower probability.

Betting limits at 399 bat's live tables vary by table and game type. Options range from low-stake tables to high-stake VIP tables. The minimum and maximum bets for each game are displayed on screen before you start.

Yes. Teen Patti is a popular South Asian card game where you build the best hand from three cards. In Andar Bahar, you bet on the Andar or Bahar side based on a joker card. Multiple variants are available at 399 bat, including JILI's Teen Patti Joker.
Sports Betting

Cricket and Sports Betting

Popular cricket betting markets at 399 bat include match winner, toss winner, first innings total runs, top run scorer, runs in a specific over, fall of wicket, and Man of the Match. In T20 matches, ball-by-ball betting is also available.

With live in-play betting, you can place bets after the match has started, and the odds update continuously. When a team is performing well, their odds shorten; when they fall behind, the odds lengthen. 399 bat's live betting interface shows real-time updates, so you can make decisions based on the current state of play.

Yes, you can combine multiple selections through an accumulator or multi-bet. You receive the full payout only if all selections win, and the odds are multiplied, so the reward is larger. For example, three selections with odds of 1.50, 1.60 and 1.70 combine to give total odds of approximately 4.08, returning ৳408 on a ৳100 bet — but if one selection loses, the entire bet is lost.

If a match is incomplete or declared No Result, bets are generally voided and the stake is returned. However, if the result is determined by the D/L method, the bet stands. If one selection in a multi-bet is cancelled, that leg is removed and the remaining odds are used to settle the bet. Read the terms and conditions for full details.

Yes. 399 bat offers betting markets for all major tournaments, including the BPL (Bangladesh Premier League), IPL, ICC T20 World Cup and Bangladesh Tigers international matches. Some markets, such as tournament winner, open well before the season starts.
Support

Customer Support

To help the support team assist you quickly, have the following ready: your username or registered mobile number, a brief description of the issue, the ID number of any transaction or game involved, and the date and time when the problem occurred. This significantly reduces waiting time.

Yes. 399 bat's support team provides assistance in both Bengali and English. The service is built with Bangladeshi users in mind, so feel free to explain your issue in your native language.

399 bat's support service runs 24 hours a day, 7 days a week. Whether it is day or night, a public holiday or Eid night — live chat support is always available. There is no difficulty connecting late at night or in the early morning for urgent issues.

There are two channels: first, the site's live chat — the most direct and fastest option, with responses typically within a few minutes. Second, email — use this when you need to send detailed information or documentation. Both channels offer support in Bengali and English.
Account

Account Questions

First, check that your username and password have been typed correctly — if Caps Lock is on, the password may be entered wrong. If the issue persists, use the "Forgot password?" option on the 399 bat Login page. After multiple failed attempts, the account may be temporarily locked — in that case, contact live chat.

Clicking the "Forgot password?" link on the login page starts the password reset process. An OTP or verification code is sent to your registered mobile number or email. Enter that code to set a new password. If you run into any problems, contact support.

For account security, use a password of at least 8 characters that mixes uppercase letters, lowercase letters, numbers and special characters (#, @, !). Usernames are generally a combination of English letters and numbers and cannot be changed easily after registration. Avoid simple or obvious passwords such as 123456.

When logging in from a new device, additional verification may be required to protect your account — such as an OTP sent to your registered number. This is a security measure, not a problem. Once verification is complete, you can play and transact as normal.

You must be at least 21 years old to register at 399 bat. All gaming activities, including casino and betting, are for adults only. Visit the responsible gaming page for details on the age requirement and safe gaming guidelines.
Still have questions?

Get Direct Support

If you could not find your answer in this FAQ, 399 bat's support team is always ready to help. There are two ways to get a quick and accurate resolution to any issue:

Live Chat — Chat with us right now from the chat button on any page of the site; you usually get a response within a few minutes.
Email Support — For detailed issues or to send screenshots, write to us by email: [email protected]

Both channels are available 24/7 and support is provided in Bengali and English.