399 bat Privacy Policy
This document gives a full account of how we collect, store, and protect the information you share while using 399 bat.
Overview and Scope
By using the 399 bat website, you are considered to have accepted this privacy policy. This document explains what information we collect, why we collect it, how long we keep it, and what rights you have. It applies to all products and services on the 399 bat platform — including the website, mobile app, and any other digital channels.
We believe transparency is the foundation of user trust. To learn about our identity and values, visit the About Us page, where you will find details on how 399 bat operates.
Each section below covers a specific topic. For any questions, please contact our customer service team.
What Information We Collect
399 bat collects your information in several ways — directly from you, automatically, and through third parties. Each category is described separately below.
2.1 Information You Provide Directly
Information you give us when registering or managing your account:
- Full name and date of birth
- Mobile number and email address
- National ID or passport details (for identity verification)
- bKash, Nagad, Rocket, or Upay mobile banking number
- Preferred language and communication method
- Messages or complaints sent to customer support
2.2 Automatically Collected Information
Information collected automatically while you use the platform:
- IP address and device identifier
- Browser type, version, and operating system
- Time of access, pages visited, and duration
- Information collected through cookies and similar tracking technologies
- Betting and gaming activity logs (bet amounts, results, timestamps)
- Transaction history and payment records
2.3 Information Received from Third Parties
We may occasionally receive limited information from third-party services such as identity verification agencies or payment processors. This is used to secure your account and prevent fraud.
How Your Information Is Used
Collected information is used only for defined and specific purposes. 399 bat never uses your information for unrelated or unauthorised purposes.
Service Delivery and Operations
Creating and verifying accounts, processing transactions, running betting and gaming services, and providing technical support.
Security and Fraud Prevention
Your information is analysed to detect unauthorised access, fake accounts, and financial fraud.
Legal Compliance
Maintaining records and supplying information to authorities in accordance with applicable laws and regulations.
Service Improvement and Analytics
Assessing platform performance, improving user experience, and planning new features.
Responsible Gaming
Identifying patterns of excessive betting and offering support to the relevant users.
Communications and Notifications
Sending transaction confirmations, security alerts, and updates about service changes.
Cookies and Similar Technologies
399 bat uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.
4.1 Essential Cookies
These cookies are necessary for the basic operation of the site — maintaining login sessions, storing security tokens, and completing payment processes. Without them, the platform will not function properly.
4.2 Performance and Analytics Cookies
These cookies tell us which pages users visit most, where issues occur, and how the service can be improved. All collected data is fully anonymous.
4.3 Preference Cookies
These cookies remember your language preference, time zone, and display settings so you do not have to set them again each time you log in.
4.4 Cookie Controls
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause some services to stop working correctly.
Who We Share Your Information With
399 bat does not sell your personal information or disclose it to third parties for marketing purposes. However, limited information may need to be shared in specific circumstances.
- Payment Service Providers: Necessary information is shared to process transactions through bKash, Nagad, Rocket, and Upay.
- Identity Verification Agencies: Minimal information is shared with specialist firms for account verification and fraud prevention.
- Technology and Infrastructure Partners: Those involved in server management and cybersecurity work under contractual confidentiality obligations.
- Legal Authorities: Information may be provided upon a lawful order from a court or regulatory body.
- Business Succession: In the event of a merger or acquisition, the new entity will be bound by this privacy policy.
For any purpose not listed above, your explicit consent will be obtained before sharing your information.
How Your Information Is Kept Secure
399 bat has put in place industry-standard technical and administrative measures to protect user information.
6.1 Encryption and SSL Protection
All data transfers are encrypted using SSL (Secure Socket Layer) technology. You can confirm this yourself by looking for the padlock icon in your browser's address bar.
6.2 Passwords and Authentication
Passwords are never stored directly — only one-way hashes are kept. For suspicious login attempts, an additional OTP-based verification step is activated.
6.3 Access Controls
Only authorised staff can view specific data, and a log is kept of every access. No staff member can view a user's sensitive information beyond what their role requires.
6.4 Security Audits
Security audits are conducted at regular intervals to identify technical vulnerabilities. If a security incident occurs, affected users are notified promptly.
How Long We Keep Your Information
399 bat does not retain any information longer than necessary. A separate retention period is set for each type of data.
- Account Information: For as long as the account is active, and for a defined period after closure as required by law.
- Financial Transaction Records: For the period required under applicable financial regulations, generally five to seven years.
- Customer Support Communications: Up to two years after the issue is resolved.
- Logs and Analytics Data: Generally six months to one year, and potentially longer after anonymisation.
- Cookie Data: Until the end of the session or for a defined period, depending on the type of cookie.
Once the retention period ends, data is securely deleted or anonymised in a way that makes it impossible to link back to any individual.
Your Rights as a User
As a 399 bat user, you have significant control over your own information. Your main rights are described below.
Right to Access
You can request a copy of the information we hold about you.
Right to Rectification
You can request that inaccurate or incomplete information be corrected.
Right to Erasure
You can request that your information be deleted, where there is no legal obligation to retain it.
Right to Restrict Processing
In certain cases, you can ask us to limit how your information is processed.
Right to Data Portability
You can request your information in a structured format.
Right to Object
You can object to your information being used for marketing or analytics purposes.
To exercise any of these rights, contact us directly. Action will be taken within a reasonable time after your request. In some cases, legal reasons may prevent us from fulfilling every request — we will explain why if that happens.
Protecting Minors' Information
399 bat is for users aged 21 and above only. No one under 21 may use this platform, and we do not knowingly collect any information from minors.
Age is verified at registration. If a minor creates an account by mistake and this comes to our attention, the account will be closed immediately and the associated information deleted.
If you believe a minor is using this platform, please contact us. More details on responsible gaming are available on the dedicated page.
Policy Changes and Updates
This privacy policy may be updated from time to time to keep pace with changes to our services, applicable laws, or technology.
10.1 Notification of Changes
For significant changes, registered users will be notified in advance by email or app notification. For minor edits, updating the date at the top of the page will be considered sufficient notice.
10.2 Continued Use Means Acceptance
Continuing to use the platform after a revised policy takes effect will be taken as your acceptance of the new policy. If you object, please close your account and let us know.
For full details on this policy and other terms of using the platform, please read the Terms and Conditions page carefully.
Contact Us
If you have any questions about this privacy policy, any requests regarding your information, or wish to raise a complaint, please contact the 399 bat support team directly.
Live Chat
Live chat support is available in Bengali and English 7 days a week, 24 hours a day. Responses are usually given within a few minutes.
Email Support
To send a written privacy-related request, email us at:
[email protected]
For quick answers to common questions, you can also visit our FAQ page — many questions are already answered there.