Play responsibly,
enjoy within your limits
Playing on 399 bat is meant to be entertainment — not financial stress or mental hardship. We want every player to understand their limits and use the platform with awareness.
Keep gaming as entertainment
Online betting and casino gaming is a form of entertainment — much like watching a film or enjoying a cricket match. At 399 bat, we believe the enjoyment of gaming lasts only when it is done responsibly. Our About Us page states that user protection is always our top priority.
Thousands of users in Bangladesh enjoy 399 bat every day. But as with any form of entertainment, knowing your limits is essential. Repeatedly increasing bets to recover lost money, or spending excessive time trying to make up for losses — these are warning signs.
Our Terms and Conditions clearly state that opening an account or taking part in any gaming activity on this platform is strictly prohibited for anyone under 21. Age verification is part of our registration process.
Whether it is sports betting or casino games, neither should ever be considered a source of income. Set your budget, stay within it, and avoid the mindset of trying to win back money you have lost.
Our Commitment
399 bat provides a range of tools and features to help players stay in control of their gaming experience.
For any issue, our 24/7 live chat and email support team is always ready to assist you in Bengali.
Read our Privacy Policy to learn how your personal information is protected.
Self-Limit Tools
399 bat offers several practical tools that let you manage your own gaming activity.
Deposit Limit
Set a daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately. Increasing the limit is also possible but requires a waiting period.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, the system will notify you and can stop the session if needed.
Loss Limit
Once you lose beyond a set amount, your betting will be automatically paused. This helps protect you from larger losses.
Cooling-Off Break
Take a mandatory break of 1 to 30 days. During this period, no bets or casino games will be active on your account.
Self-Exclusion
Exclude yourself from the platform for a set period or permanently. During self-exclusion, account access and opening new accounts are blocked.
Support Team Assistance
To set any limit or activate self-exclusion, contact us via 24/7 live chat or email — our team will help you in Bengali.
Warning Signs of Problem Gaming
If you or someone you know shows the following signs, it is important to seek help promptly.
- Repeatedly increasing bet amounts to recover lost money, known as "chasing losses".
- Hiding your gaming activity from family or friends, or lying about it.
- Using money meant for food, rent, or other essential expenses on betting.
- Repeatedly failing to stop playing despite trying, or feeling restless when you do.
- Prioritising gaming over work, studies, or responsibilities to your family.
- Experiencing sleep problems, irritability, or anxiety because of betting.
- Taking on debt or selling assets to fund gaming.
Remember
Gaming is never a reliable source of income. Expecting to profit from betting over the long term is not realistic — the outcome of every game is uncertain.
Only bet money whose loss would not affect your daily life. Set a budget in advance rather than making decisions based on whether you win or lose.
Use of this platform is strictly prohibited for anyone under 21.
Where to turn if you need help
You do not have to face problem gaming alone. The following options can help you or your family.
399 bat Support
Contact our 24/7 live chat and email support team. We are ready to help you in Bengali to activate self-exclusion or set any limit.
Family and Loved Ones
Talk openly with your family. The support and understanding of those close to you is one of the most effective ways to address problem gaming.
Professional Counselling
Mental health professionals and addiction counsellors are available in Bangladesh. If needed, seek advice at a local hospital or mental health centre — doing so is not a sign of weakness, but of courage.
Core Principles of Responsible Gaming
Budget Planning
Before you start playing, set a clear budget — decide exactly how much you will spend on entertainment each week or month. Make sure that losing that amount entirely will have no impact on your household or savings. On 399 bat, bKash, Nagad, Rocket, and Upay are accepted for deposits, and the minimum deposit is just ৳200 — this low threshold lets you play within a small budget.
Time Management
Time can pass quickly without you noticing while playing. Set an alarm or use a session timer. Avoid playing before bed, on an empty stomach, or when under stress — your judgement is weaker in those states.
Protecting Minors
If you have children or teenagers at home, make sure they cannot access your account. Keep your account password secure and do not leave your device unattended while logged in. Accounts on 399 bat are strictly prohibited for anyone under 21.
The Importance of Taking Breaks
If you lose several times in a row, take a break. Continuing to play with the thought of "I will win next time" is one of the main signs of problem gaming. Using the cooling-off tool makes it easier to stop yourself in that situation.
Stay Informed
Visit our FAQ page for answers to common questions and account management information. There you will find answers about deposits, withdrawals, bonuses, and general account topics.
Questions about Responsible Gaming
Questions we frequently receive about responsible gaming.
No, self-exclusion can be either temporary or permanent — both options are available. You can apply for a minimum specified period. Once the period ends, you can request to reactivate your account, but the process is not immediate — a set waiting period applies. For permanent exclusion, the account cannot be reopened.
Yes, lowering a deposit limit takes effect immediately. However, increasing a limit requires a waiting period, so that decisions are not made in the heat of the moment. Contact our support team to set or change your limit.
No, self-exclusion or any other account changes can only be made by the account holder. However, if a family member is concerned, they can contact our support team for guidance and we will assist as much as we can.
No, the minimum age to open an account or take part in any betting or casino activity on 399 bat is 21. Age is verified during registration. Please do not attempt to open an account if you are under 21.
Yes, any balance remaining in your account at the time of self-exclusion can be requested for withdrawal. Contact our support team directly for full details — they will walk you through the process step by step.
Start by being honest with yourself about your behaviour. Review the warning signs listed on this page. Then contact the 399 bat support team to activate self-exclusion or a cooling-off period. Talk to your family and, if needed, seek advice from a professional mental health specialist. Acknowledging the problem is the first and most important step.